Privacy policy

Privacy Policy

JewelOn by TTRENDY COLLECTION

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from jewelon.in (the “Site”).

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

A. Device Information We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We collect Device Information using the following technologies:

  • “Cookies” are data files placed on your device or computer that often include an anonymous unique identifier. We place both permanent and temporary cookies on your computer’s hard drive. These cookies do not contain any of your personally identifiable information, passwords, or credit card details.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


     

B. Order Information When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely via our payment partners), email address, and phone number. We refer to this as “Order Information”.


 

2. How Do We Use Your Personal Information?

We use the Order Information we collect generally to fulfill any orders placed through the Site. This includes:

  • Processing your payment information and arranging for shipping.

  • Providing you with invoices and order confirmations.

  • Communicating with you regarding your order or support queries.

  • Screening our orders for potential risk or fraud.

  • Providing you with information or advertising relating to our products or services (in line with the preferences you have shared with us).

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above:


 

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.


     

  • Shipping Partners: We share necessary delivery details (name, address, phone number) with our logistics aggregator Shiprocket and courier partners (like Delhivery, Bluedart, etc.) to ensure your order reaches you.

  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt out of Google Analytics here: Google Analytics Opt-out.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Payment Processing (Razorpay & GoKwik)

  • We use Razorpay and GoKwik for processing secure online payments.

  • JewelOn (TTRENDY COLLECTION) does not store your credit card, debit card, or net banking details on our servers.

  • All payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processed by our payment gateways. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Minors

The JewelOn website and services are not directed at or targeted at children. No one who has not reached the age of 18 (the age of majority in India) may use the website unless supervised by an adult parent or guardian.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or WhatsApp using the details below:

  • Company: TTRENDY COLLECTION

  • Brand Name: JewelOn

  • Email: support@jewelon.in

  • WhatsApp Support: +91 9867613666 (Monday to Saturday, 10 AM to 6 PM)